🧩 Overview
A custom Lightning Web Component (LWC) designed to automatically monitor and manage customer inactivity in Salesforce Messaging sessions.
The component tracks agent–customer interactions in real time and sends warning messages & ends conversations after configurable inactivity thresholds — all driven by Custom Metadata Types for easy, declarative setup.
⚙️ Key Features
- ⏱️ Automatic inactivity detection – continuously monitors Messaging Sessions through the Conversation Toolkit API
- 💡 Dynamic configuration – timeout and warning intervals are retrieved from Custom Metadata Types, allowing full admin control
- 🗨️ Automated warnings & conversation closing – sends predefined messages before timeout and gracefully ends inactive sessions
- 🔄 Session persistence – uses localStorage to restore timer states even after page reloads
- 🧠 Error handling & state safety – includes robust exception management and logic to prevent false conversation closures
- 🧰 Salesforce best practices – optimized with
@AuraEnabled(cacheable=true), wire adapters, and separation of concerns between LWC and Apex
🧱 Tech Stack
- ⚡ Lightning Web Components (LWC)
- ☁️ Apex (Server-side logic & metadata access)
- 🧩 Salesforce Conversation Toolkit API
- 🗃️ Custom Metadata Types (Configuration Management)
- 💾 LocalStorage (Client State Persistence)
- 🔍 UI Record API & LDS
🧪 Testing & Quality
- ✅ Fully covered Apex test class using mock data (no
SeeAllData=true) - 🧱 Strict adherence to Salesforce security and performance best practices
- 🧩 Built for scalability and easy adaptation across different Messaging Channels
